Job Title: Account Manager
Client Service / Business Management
- Day-to-day project management of all projects allocated to you on one or more accounts, from conceptualization through to production.
- Manage budget and be accountable for profit on all projects.
- Strengthen the relationship and profile of Account Management with all departments in the Agency.
- Support Account Directors and guide Junior Account Executives.
- Assist with New Business activities as and when required.
- Control creative output, schedules, cost estimates and financial control of production processes.
- Improve cost effectiveness and profitability.
- Take responsibility for managing internal and client status meetings.
- Ensure appropriate sign-off on all required project documentation .
- Ensure understanding of the effect of a job on the client’s bottom line (ROI).
- Ensure that relevant case studies are acquired and kept for both team, new business presentations and web-site information.
- Ensure delivery of exceptional creative solutions.
- Assist in all relevant support activities – Boardroom bookings; relevant catering; equipment requirements; agenda; status reports; filing; scheduling of meetings.
- Leading and driving integration between various agencies working on the Client’s account.
Client Relationship Development
- Have a clear understanding of the client’s operational requirements and deliver briefs to agreed plans.
- Continuously provide updated information regarding status of work, while managing the client’s expectations.
- Provide clients with full access to the range of services that are available within the TBWA\Group.
- Raise, develop and exploit opportunities for business development with existing and potential clients.
- Control information gathered about the Client through accurate contact reporting, clear project documentation on costs, copy and artwork instructions.
- Ensure Client and Agency is kept up to date with any developments on the account via attendance at relevant meetings, regular reviews.
- Track Client’s and project profitability where appropriate.
- To manage the invoicing and financial administration within the team. To train the AE in the above and support Account Management and the Finance department with regards to Financial Reporting.
- Drive Aprais / Yardstick or other action plans & continuously drive an awareness of how all actions have an impact on the Aprais scores.
- Assist in the development of the Agency’s relationship with the Client from Advertising supplier to Marketing Communication supplier to Brand Leader.
- Ensure understanding of the relevant client contract and relevant legal/regulatory guidelines.
- Ensure successful delivery of all client briefs on time and within budget.
Collaboration and Team Work
- Ensure that any relevant intelligence is shared with team members for learning across the Agency.
- Work with the team to ensure the above by prioritizing, delegating and managing each of the projects in hand and to ensure regular reviews with clients.
- Assist with collaboration across all disciplines in the Agency.
Financial Management
- Deliver the best solutions to your client and maximizing profit for your client and the agency.
- Ensure invoicing and financial administration of the highest standards to ensure timeous collection of income for the agency.
- Provide monthly forecasts and income reports to your team associates.
- Drive the ethics of cost control and income growth all the way through your team.
- To monitor all billings procedures carried out by Account team and alert Account.
- Management Director promptly to any likely changes to billing and Income or any potential write-offs.
- Manage Client and project profitability.
Core Expectations
- Set objectives, provide feedback and manage reviews.
- Create clear development plans for yourself and support the development of the team’s skill pool.
- To receive coaching and mentorship in order to develop skills required to be an effective mentor and coach in the future.
- Adhere to company performance and behavior expectations, e.g. timekeeping, timeous completion of timesheets, Company Policies and Procedures, etc.
Job Requirements
Job Requirements:
- Strong communication, interpersonal, and organizational skills.
- Bachelor’s degree in a relevant field (Business, Marketing, Advertising, or related discipline).
- 2-3 years of experience in account management or sales, preferably within an advertising agency environment.
Required Values
Makes the work great
- We don’t hyst make good work. We make great work
We not me oriented
- No one can whistle a concerto. It takes a whole orchestra to play it.
Possesses healthy paranoia
- Healthy paranoia keeps you agile and pushes the boundaries.
Do the right thing
- Our decisions are based on sound moral and ethical principles.
Seek out different
- You will never influence the world by being just like it.